1.2. Our customer service for questions, complaints, and objections can be reached on weekdays from 9:00 AM to 5:00 PM via our contact page or email at info@gfpsl.com

1.3. A consumer, as defined by these GTC, is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession (§ 13 BGB).

1.4. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity.

2. Offers and Service Descriptions

2.1. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to submit an order. Service descriptions in catalogs and on the seller’s websites do not have the character of an assurance or guarantee.

2.2. All offers are valid “while stocks last,” unless otherwise noted for the products. Errors excepted.

2.3. The seller is not responsible for representations, descriptions, or evaluations of the products by third parties in social networks or other distribution channels. Except in promotional presentations where the seller is explicitly identified as the author, the seller does not influence statements and representations about the products. Donations, sponsorships, or other collaborations of the seller with third parties are in no way associated with an obligation to advertise the seller’s products.

3. Ordering Process and Contract Conclusion

3.1. The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart via the button [Add to Cart]. The customer can then proceed to complete the ordering process within the shopping cart via the button [Proceed to Checkout].

3.2. By clicking the [Buy] button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time. Required fields are marked with an asterisk (*).

3.3. The seller then sends the customer an automatic acknowledgment of receipt by email, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic acknowledgment of receipt only documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller ships the ordered product to the customer within 3 days, hands it over, or confirms the shipment to the customer within 3 days with a second email, explicit order confirmation, or sending the invoice.

3.4. If the seller enables prepayment, the contract is concluded with the provision of the bank details and payment request. If the payment is not received by the seller within 10 calendar days after sending the order confirmation despite being due, the seller withdraws from the contract with the result that the order is invalid and the seller has no delivery obligation. The order is then completed without further consequences for the buyer and seller. Therefore, the reservation of the item in the case of advance payments is made for a maximum of 10 calendar days.

4. Commercial Resale

The commercial resale of the ordered products is generally not permitted and requires the express consent of the seller.

5. Prices and Shipping Costs

5.1. All prices stated on the seller’s website include the applicable statutory value-added tax.

5.2. In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.

6. Delivery, Product Availability

6.1. If prepayment has been agreed upon, delivery will be made after receipt of the invoice amount.

6.2. If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, as long as this is reasonable for the customer.

6.3. If the delivery of the goods fails due to the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be refunded to the customer immediately.

6.4. If the ordered product is not available because the seller is not supplied with this product by his supplier without his own fault, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if applicable, propose the delivery of a comparable product. If no comparable product is available or the customer does not wish to receive a comparable product, the seller will refund any payments made immediately.

6.5. Customers are informed about delivery times and delivery restrictions (e.g., restrictions on deliveries to certain countries) on a separate information page or within the respective product description.

7. Payment Terms

7.1. The customer can choose from the available payment methods within and before completing the ordering process. Customers are informed about the available payment methods on a separate information page.

7.2. If payment by invoice is possible, payment must be made within 30 days after receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

7.3. If third-party providers are commissioned with the payment processing, e.g., Paypal or Stripe, their General Terms and Conditions apply.

7.4. If the due date of the payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.

7.5. The obligation of the customer to pay default interest does not exclude the assertion of further default damages by the seller.

7.6. The customer is only entitled to offset if his counterclaims are legally established or recognized by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

8. Retention of Title

The goods remain the property of the seller until full payment has been made.

9. Warranty for Defects and Guarantee

9.1. The warranty is determined by statutory provisions.

9.2. A guarantee exists for the goods delivered by the seller only if this has been expressly given. Customers will be informed of the warranty conditions before initiating the ordering process.

10. Liability

10.1. The following exclusions and limitations of liability apply to the seller’s liability for damages, irrespective of the other legal requirements for claims.

10.2. The seller is fully liable if the cause of the damage is based on intent or gross negligence.

10.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance with which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of other than the obligations mentioned in the preceding sentences.

10.4. The aforementioned limitations of liability do not apply to injury to life, body, or health, for a defect after taking over a guarantee for the quality of the product, and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

10.5. Insofar as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.

11. Storage of the Contract Text

11.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.

11.2. The seller also sends the customer an order confirmation with all order data to the email address provided by him. If you have registered in our shop, you can view your placed orders in your profile area. In addition, we store the contract text but do not make it accessible on the Internet.

12. Data Protection

12.1. The seller processes personal data of the customer purposefully and in accordance with the statutory provisions.

12.2. The personal data provided for the purpose of ordering goods (such as name, email address, address, payment data) will be used by the seller for the fulfillment and processing of the contract. These data are treated confidentially and not disclosed to third parties who are not involved in the ordering, delivery, and payment process.

12.3. The customer has the right to receive information about the personal data stored about him by the seller free of charge upon request. In addition, he has the right to correct inaccurate data, block, and delete his personal data, as long as there is no legal obligation to retain it.

12.4. Further information about the type, scope, location, and purpose of the collection, processing, and use of the required personal data by the seller can be found in the data protection declaration.

13. Jurisdiction, Applicable Law, Contract Language

13.1. The place of jurisdiction and performance is the seller’s seat if the customer is a merchant, a legal entity under public law, or a special fund under public law.

13.2. The contract language is German.

14. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you who is not the carrier have taken possession of the goods.

To exercise your right of withdrawal, you must inform Good Feelings Products GmbH, Hansemannstraße 5-7, 41468 Neuss, Email: website@gfpsl.com, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for the additional costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Good Feeling Products Group without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.